The store is committed to the laws issued by the government of the Kingdom of Saudi Arabia represented by the Ministry of Commerce, and this list was created accordingly.
The customer has the right to exchange and return only in the cases described in this policy. Otherwise, none of the orders can be exchanged or refunded.
- In cases of returns that are compatible with the store's policy, the customer will return the purchase value using the same method of payment, unless the two parties agree on another regular method.
- The customer has the right to return or replace it in the event of a manufacturing defect in the product that causes the product to stop performing its function, provided that the customer informs the store about the product within forty-eight hours of receiving the shipment. ( In two days )
The customer is obligated to re-ship the product reported for a manufacturing defect, if the store requests it.
- After reporting a manufacturing defect, the amount will be returned in case of return to the customer after the store checks the product and confirms the presence of the defect reported by the customer.
- In the event of a request to replace the product due to a manufacturing defect with another product of the same quality, the store has the right to approve or reject it based on the availability of the product in the store's stock.
- The store is committed to delivering shipments to the internal carrier within a maximum of five working days, and the customer has the right to cancel the order before it is shipped, noting that the shipping period ranges from one hour to five days.
- In the event that the customer cancels the order after it has been shipped, the customer is obligated to pay the shipping fees and the consequent material damage to the store.
The customer has the right to return if it is proven that the product is counterfeit (not original), provided that he reports it within twenty-four hours of receiving the shipment.
- In the event that a product arrives different from the one that the customer ordered, he has the right to replace it, provided that it is not used and the factory packaging is preserved as it is, and that the customer recharges it after informing the store, and the customer must report the product that is different from what he ordered within twenty-four hours from receiving the shipment.
- In the event that the shipping company made an error in the address or shipment, the store is not responsible for that, and the customer can review the shipping company.
- In the event of (loss of the shipment or delay in its delivery) by the shipping company, the store is not responsible for its loss or delay, and the customer can refer to the shipping company in this regard.
The store relies on the information provided by the customer to ship orders, and the store is not responsible for errors entered by the customer, and the customer has the right to request re-shipment of the product, provided that he pays the costs of all that entails.
Note: Ready-made withdrawals + pods + coils are consumer products and are not covered by any warranty
If you have any questions, you can contact us
1- Without prejudice to the agreement and statutory guarantee provisions, the consumer has the right to replace the product provided to him by the store within the seven days following the date of receiving the product, and he is not entitled to replace the product after the seven days have passed.
2- In order to replace the product, it is required that the product be in a sound condition, and that the consumer has not used the product or obtained its benefit, and the store has the right to inspect the product before replacing it to ensure its safety, and the consumer must pay the shipping value if he wants to replace the product. In international exchange, the consumer bears the full costs of shipping and product delivery To the shipping company, and in the event of defects or errors, the consumer will be compensated
1- If the product was manufactured at the consumer’s request or according to specifications specified by him, with the exception of products that have a defect or that violate the specifications specified by the consumer.
2- If the product consists of video tapes, CDs, CDs, or information programs that have been used.
3- If the product is newspapers, magazines, pamphlets, books, or anything else that is considered a work.
4- If a defect appears in the product due to poor possession by the consumer.
5- If the contract deals with the provision of accommodation, transportation or catering services.
6- If the contract deals with the purchase of software download products via the Internet.
1- Without prejudice to the agreement and statutory guarantee provisions, the consumer has the right to terminate the contract and retrieve the product provided to him from the store within the seven days following the date of receiving the product, and he is not entitled to that product after the seven days have passed.
2- To return the product, it is required that the product be in a sound condition, and that the consumer has not used the product or obtained its benefit, and the store has the right to inspect the product before returning it to ensure its safety.
3- The consumer shall bear the costs incurred in the return process, and in the event of an international return, the consumer shall bear the full costs of shipping and handing over the product to the shipping company, and in the event of defects or errors, the consumer will be compensated
1- If the product was manufactured at the consumer’s request or according to specifications specified by him, with the exception of products that have a defect or that violate the specifications specified by the consumer.
2- If the product consists of video tapes, CDs, CDs, or information programs that have been used.
3- If the product is newspapers, magazines, pamphlets, books, or anything else that is considered a work.
4- If a defect appears in the product due to poor possession by the consumer.
5- If the contract deals with the provision of accommodation, transportation or catering services.
6- If the contract deals with the purchase of software download products via the Internet.
